Effective Date: 3 September 2026
At Infiroi, we provide digital marketing, lead generation, advertising management, consulting, and related digital services to businesses. This Refund & Cancellation Policy explains the terms applicable to payments, cancellations, and refunds for our services.
By purchasing or using Infiroi’s services, you acknowledge that you have read, understood, and agreed to this policy.
- Scope of Services
This policy applies to all services provided by Infiroi, including but not limited to:
Digital Marketing
Google Ads Management
Meta Ads Management
Lead Generation
Search Engine Optimization (SEO)
Social Media Marketing
Marketing Automation
Landing Pages and Funnels
Marketing Consulting and Strategy
Other digital marketing or related services agreed with the client - General Refund Policy
All payments made to Infiroi are generally non-refundable once services or work have commenced.
Our services involve professional time, planning, research, strategy, campaign setup, account management, creative work, optimization, communication, and other resources that may be allocated specifically to a client.
Accordingly, once Infiroi has commenced work on a client’s project or service period, the client is not entitled to a refund for that payment.
Infiroi reserves the right to determine whether work or services have commenced based on activities performed for the client. - Advance Payments and Project Payments
Payments made in advance, deposits, setup fees, project fees, retainers, or other prepaid amounts are non-refundable once Infiroi has commenced work or allocated resources to the project.
If a client cancels a project after work has commenced, Infiroi will not be required to refund the payment, regardless of the amount of work completed.
This includes situations where the client changes their business plans, changes their marketing strategy, decides not to proceed, becomes unavailable, or otherwise chooses to discontinue the project. - Monthly and Recurring Services
For monthly or recurring services, the applicable service fee is payable for the agreed service period.
Clients may request cancellation by providing at least 7 days’ written notice before the beginning of the next billing period.
Cancellation of a recurring service does not automatically create a right to a refund for the current billing period.
Once a new billing period has commenced, the payment for that period is non-refundable, even if the client subsequently decides not to use all or part of the services.
Any outstanding amount for services already provided or committed remains payable. - Cancellation After Work Has Started
If a client requests cancellation after Infiroi has started providing services, Infiroi will not be obligated to provide a refund.
This applies even if:
The client has not reviewed the work;
The client has not used the delivered work;
The client becomes unavailable;
The client’s business circumstances change;
The client changes their marketing strategy;
The client decides to stop advertising;
The client is dissatisfied with campaign performance; or
The client chooses to work with another service provider. - Marketing Results and Performance
Infiroi provides professional marketing services but does not guarantee specific business results.
Marketing performance may be affected by factors outside Infiroi’s control, including advertising platforms, competition, market conditions, budgets, website performance, client response times, lead quality, pricing, offers, seasonality, customer behaviour, platform policies, and other external factors.
Therefore, failure to achieve a particular number of leads, sales, enquiries, appointments, revenue, return on ad spend (ROAS), ranking, conversion rate, or other performance target does not by itself create an entitlement to a refund. - Advertising and Third-Party Platform Costs
Advertising expenditure paid to third-party platforms such as Google Ads, Meta Ads, LinkedIn Ads, or other advertising platforms is separate from Infiroi’s service fees.
Infiroi is not responsible for refunding advertising amounts that have already been charged or spent by a third-party platform.
Any refund relating to unused advertising funds is subject to the policies and procedures of the relevant advertising platform.
Third-party software, subscriptions, domains, hosting, tools, or other external costs are also subject to the respective provider’s terms and refund policies. - Client Delays or Failure to Provide Information
Infiroi will not be responsible for delays, reduced performance, or inability to complete services caused by the client’s failure to provide required information, access, approvals, content, assets, payments, or other cooperation.
Such circumstances do not automatically entitle the client to a refund. - Exceptional Refunds
Infiroi may, at its sole discretion, consider an exceptional refund in circumstances where Infiroi determines that a refund is appropriate.
Any such refund is entirely discretionary and does not establish an obligation to provide refunds in similar circumstances.
Where a refund is approved, the amount and method of refund will be determined by Infiroi after considering the circumstances of the case. - Refund Processing
Where Infiroi approves a refund, it will generally be processed using the original payment method where reasonably possible.
The time required for the refunded amount to appear in the client’s bank account or card account may depend on the payment provider, bank, card network, or other financial institution. - Chargebacks and Payment Disputes
Clients are encouraged to contact Infiroi at info@infiroi.com before initiating a chargeback or payment dispute.
Where a chargeback or payment dispute is initiated, Infiroi reserves the right to provide relevant records, including invoices, agreements, payment records, communications, work records, campaign activity, and other evidence of services provided.
A chargeback or payment dispute does not automatically cancel outstanding contractual payment obligations. - How to Request Cancellation
Cancellation requests must be submitted in writing to:
Email: info@infiroi.com
The request should include the client’s name, business name, relevant invoice or payment reference, and the service being cancelled.
A cancellation request is not considered accepted until it has been acknowledged by Infiroi. - Policy Changes
Infiroi reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with the revised effective date. - Contact Us
Infiroi
Email: info@infiroi.com
Website: https://infiroi.com/
For questions regarding cancellations or refunds, please contact us using the email address above.
By purchasing or using Infiroi’s services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.